FREE SHIPPING + FREE GIFTS WITH PURCHASE ABOVE SGD150

FAQ

GENERAL ENQUIRIES

We accept payment via Paypal and bank transfers.

We do not have any physical outlet open to the public at the moment. But fret not, we made sure to include all the necessary product information that you need on our website so you can shop 24/7!

You may also contact us at hello@minthed.co if you require any further assistance.

Do note that we do not accept any walk-ins to our office.

ORDERS

If you would like to change your order details, please notify us within 48 hours after the order has been placed. Please contact us at support@minthed.co with your invoice number for assistance.

Yes, you may submit another order and notify us within 48 hours after the order has been placed so that we can consolidate the orders. Please contact us at support@minthed.co with your invoice number for assistance.

Please check if you have entered a valid promo code and if your order has met the terms and conditions of the promotion. Some possible reasons that your code is invalid:

  • Promo code has expired
  • Promo code has reached the redemption limit
  • Minimum spending requirement was not meet
  • Certain items are not qualified for the promotion
  • The selected country for delivery is not valid for the promotion

  • If you have fulfilled the terms and conditions but still have trouble using the promo code, please contact us at hello@minthed.co for assistance.

    Promo codes cannot be applied once order has been submitted. The code has to be entered in the ‘promo code’ field at checkout. If you have forgotten to apply it, you may save the code for your next purchase instead

    (provided the terms and conditions are met).

    DELIVERY

    For local deliveries, your order will be delivered to you by our logistics partner within 5 to 10 working days once payment has been made. For international orders, we will advise you on the shipping duration according to your country for delivery.

    Our standard delivery timing is between 9am to 5pm, from Monday to Saturday.

    For local orders, there is a flat delivery fee of SGD 10. For international orders, delivery fees vary depending on the item(s) you ordered and location of delivery. You may refer to [More Info] for more information.

    Yes, we do provide international shipping to certain countries. Please email us at hello@minthed.co with the country for delivery and we will gladly advise you on the shipping fee.

    Yes, we will inform you of the applicable charges via email before your order is being shipped out. Shipping fee indicated at the checkout page does not include taxes and import duties.

    If you’re unable to receive the order on the first delivery attempt, we will inform you of the unsuccessful delivery and reschedule another date that is convenient for you.
    Should the second delivery attempt fail, the third attempt will be chargeable based on our standard shipping rates [More Info]

    Please contact us at support@minthed.co with your invoice number and we will try our best to expedite the order for you. Do note that express fees will be charged accordingly.

    Fret not, we will not charge any extra fees for staircase delivery.

    AFTER SALES

    Yes, we offer exchanges within 20 days from the date of delivery under specified conditions. You may refer to [More Info] for more information. Do note that all items sold are non-refundable.

    We are sorry! Please contact us at support@minthed.co with your invoice number and photo of your item(s) for assistance. You may refer to [More Info] for more information.

    No, our products do not come with any warranty. However, if the item(s) received is incorrect or has a manufacturing defect, we are happy to offer exchanges within 20 days from date of delivery. You may refer to [More Info] for more information.